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Mohammed Kamal

Systems Support Engineer

Bahrain|Information Technology (IT)
Work Experience
True Systems Support Engineer, Foulath Holding
False Information Systems Support Engineer, ITWorx
False Technical Support Advisor, Samsung
Education Faculty of Children Education
Al-Hekma International School
Rating
Notes
Faculty of Children Education
B.Sc. Computer Science , Computer Science Department
2006 - 2010
Al-Hekma International School , 98.20 %
Visual C# Professional
Visual C++ Intermediate
Microsoft SQL Server Intermediate
Microsoft Office Access Intermediate
Microsoft Project Intermediate
Microsoft Office Visio Intermediate
OpenGL Basic
JAVA Professional
Microsoft Windows Expert
PHP Basic
HTML Basic
Use Case Test Intermediate
Systems Support Engineer , Foulath Holding
01 May 2013 - Present
Managing Foulath’s workstations, servers and network Managing IT infrastructure services; DNS, Active directory, print/file server, DHCP, Exchange, Group policy Managing InterScan messaging security virtual appliance (IMSVA) mail gateway security system Managing and configuring Trend Micro OfficeScan Antivirus Managing and configuring Manage engine service desk plus ticketing system Managing and configuring Cisco Switches Troubleshooting and solving network, software, and hardware issues Installing, managing and troubleshooting Microsoft Client and Server operating systems; Client: Windows XP, 7, and 8 Server: Windows Server 2003, 2008, 2008 R2, and 2012 Installing, managing, and troubleshooting Microsoft Office data suites (2003, 2007 and 2010) Evaluating the requirement of hardware or software
Information Systems Support Engineer , ITWorx
01 Jun 2011 - 01 Apr 2013
Managing ~800 workstations and ~700 development servers at ITWorx premises Analysing, troubleshooting and solving network, software, and hardware issues Installing, managing and troubleshooting Microsoft Client and Server operating systems; Client: Windows XP, 7, and 8 Server: Windows Server 2003, 2008, 2008 R2, and 2012 Installing, managing, and troubleshooting Microsoft Office data suites (2003, 2007, and 2010) Deploying, managing and troubleshooting virtual and physical environments Installing and maintaining DELL Power Edge Servers Participating in virtualization project using virtual machine manager 2008 Installing and troubleshooting printers Installing and troubleshooting performance labs Troubleshooting patch panels and switches Installing and troubleshooting CISCO IP phones Installing and troubleshooting Cisco Network Access Control Agent Installing and configuring Active Directory, DNS Installing Microsoft Exchange Server 2010, TMG 2010, SharePoint Server 2010
Technical Support Advisor , Samsung
01 Nov 2010 - 01 Jul 2011
Technical support advisor Answering technical queries and supporting Samsung laptop users across the United Kingdom.
Arabic Excellent
English Excellent