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Pearson Education (InformIT)
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Mohamed Ahmed Mustafa Balah

System administrator (IT manager assistant)

Work Experience
False System administrator (IT manager assistant) , Al Mokhtabar Lab
False On-Site Service Support Engineer, DataTec (Software consultant)
False IT Technical Support Engineer, SCAPES UNITED GROUP
False Technical support engineer, El Raya
Education Faculty of Engineering
Thanawia Askaria
Notes Seeking a challenging position in a challenging environment in the field of Professional-IT and administration in order to invest my professional experience as well as my academic studies and enhance my practical experience
Faculty of Engineering
B.Sc. Engineering , Information Technology Department
2002 - 2007
Thanawia Askaria , 94.00 %
Visual Basic .Net Basic
Microsoft SQL Server Intermediate
OpenGL Basic
Microsoft Windows Expert
Configuration Management Professional
Performance and Monitoring Tools Professional
System administrator (IT manager assistant) , Al Mokhtabar Lab
01 Jun 2009 - 29 Feb 2012
•Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, Servers -Active Directory, ISA, VPN, DNS, DHCP, and Exchange-, network (LAN & MPLS) equipment -Cisco routers, Cisco switches, Zyxel routers, one access routers, and others- and software applications Troubleshoot computer problems. •Deploy, maintain and administrate the laboratory Information system to keep the system alive 15/7 for 120 branches, 18 lab unit and all management sectors. •Monitors and maintains the use of branches printing process. •Develops, maintains, and monitors procedures for all server backups. •Monitors, plans, and coordinates the distribution of client/server software and service packs as CITRIX SERVER and applications over CITRIX •Makes recommendations for new equipment and services to purchase and works with various vendors for procurement •Performing on-site and remote technical support other branches
On-Site Service Support Engineer , DataTec (Software consultant)
01 Feb 2009 - 29 Feb 2012
• Executive Marketing and develop electronic marketing campaigns for IT product related to our software product. • Answer customers questions in person and via phone on all company supported applications. • Communicate clearly with customer, both written and in speech • Install and support all company product like (finger print attendance device, IP cam, VOIP System and Barcode reader & printer). • Install and support software which serve clients like( HR system {Time attendance, job costing, payroll & scheduling} and IP cam monitoring software
IT Technical Support Engineer , SCAPES UNITED GROUP
01 Apr 2008 - 29 Feb 2012
•I started working in the company when it was moved to its new headquarters so the first task assign to me is to design and create the wired and wireless network of information technology and internal phone system to can communicate between the three sights of the new headquarters •Answer staff questions in person and via phone on all company supported applications. •Troubleshoot computer problems. •Determine source of computer problems (hardware, software, user access, etc.). •Advise staff on appropriate action. •Serve as liaison between staff and the technology department to resolve issues. •Perform hardware and software installations •Provide on-the-job training to new department staff members •Provide computer orientation to new company staff •Work one-on-one with staff on application projects. •Provide recommendations on company application purchases. •Document resolutions for future reference.
10 Nov 2007 - 29 Feb 2012
• Contact with the Client to discuss and reach their needs • Design the lighting, BMS systems, power and low current system for assigned Projects. • Start to design the first prototype according to DEWA (Dubai Electricity and Water Authority) requirement. • After getting the agreement form the client and DEWA draft the drawing to contracting company
Technical support engineer , El Raya
01 Nov 2003 - 29 Feb 2012
• Provide technical assistance to computer system users. • Answer questions or resolve computer problems for clients in person, via telephone or from remote location. • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Arabic Excellent
English Very Good