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bassam karim el din mohamed

Field Operations Team Leader

Egypt|Information Technology (IT)
Work Experience
False Field Operations Team Leader, TEData
False Network Engineer, EgyptNetwork
False Technical Support, EgyptNetwork
Education Faculty of Arts
Faculty of Arts
B.A. Arts , Computer Science Department
2000 - 2007
none , 80.00 %
Microsoft Office Excel Intermediate
Microsoft Office Word Intermediate
Microsoft Windows Professional
Microsoft Dynamics CRM Intermediate
Field Operations Team Leader , TEData
01 Aug 2009 - 29 Feb 2012
• Supervise field support team and technicians team. • Monitor and report pop utilization. • Maintain and troubleshoot ADSL problems. • ADSL services Splitting plan. • Communicate with all internal departments to finalize all pending projects. • Finalize all projects (document and technical requirement) with Telecom Egypt Engineers
Network Engineer , EgyptNetwork
01 Apr 2005 - 29 Feb 2012
• LAN/WAN level 3 support (diagnose and troubleshoot layer 1, 2, 3 problems). • Frame Relay, Full E1 and WAN troubleshooting. • Cisco 3620, 3640, 3810, 1700 and 7204 VXR Routers. • BGP, RIP Ver. 1 & 2, OSPF Routing Protocols. • Responsible for project support and project Delivery. • Reporting of network outages. • Monitor Network using MRTG, Cyber Gauge, and Sniffer. • Consult for internal departments for purchase of new network-dependent applications. • Maintain Configuration, Documentation (VISIO’s) and Records Management • Working in subnetted and NATed TCP/IP network environment. • Backing up and restore Cisco and lucent configuration. • Upgrade Cisco IOS and Lucent firmware • Configuring VOIP gateway (Asterisks and Free PBX). • Configuring PIX and ASA • Configuring Net Sweeper • Tenders, specify hardware equipments that comply with tenders requirements
Technical Support , EgyptNetwork
01 Aug 2004 - 29 Feb 2012
• Install ADSL and SDSL clients connection • Configure all ADSL and SDSL routers • Give full support by phone to the customers • Handel customers problems and follow up with technicians to finish customer problems • fit Point of presence (POP) In central office
English Very Good
Implementing Cisco Unified Communications IP Telephony Part 1 cisco
Cisco Voice over IP cisco
CCNA Cisco Certified Network Associate cisco