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Pearson Education (InformIT)
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bassam karim el din mohamed

Field Operations Team Leader

Egypt|Information Technology (IT)
Work Experience
False Field Operations Team Leader, TEData
False Network Engineer, EgyptNetwork
False Technical Support, EgyptNetwork
Education Faculty of Arts
none
Rating
Notes
Faculty of Arts
B.A. Arts , Computer Science Department
2000 - 2007
none , 80.00 %
Microsoft Office Excel Intermediate
Microsoft Office Word Intermediate
Microsoft Windows Professional
Microsoft Dynamics CRM Intermediate
Field Operations Team Leader , TEData
01 Aug 2009 - 29 Feb 2012
• Supervise field support team and technicians team. • Monitor and report pop utilization. • Maintain and troubleshoot ADSL problems. • ADSL services Splitting plan. • Communicate with all internal departments to finalize all pending projects. • Finalize all projects (document and technical requirement) with Telecom Egypt Engineers
Network Engineer , EgyptNetwork
01 Apr 2005 - 29 Feb 2012
• LAN/WAN level 3 support (diagnose and troubleshoot layer 1, 2, 3 problems). • Frame Relay, Full E1 and WAN troubleshooting. • Cisco 3620, 3640, 3810, 1700 and 7204 VXR Routers. • BGP, RIP Ver. 1 & 2, OSPF Routing Protocols. • Responsible for project support and project Delivery. • Reporting of network outages. • Monitor Network using MRTG, Cyber Gauge, and Sniffer. • Consult for internal departments for purchase of new network-dependent applications. • Maintain Configuration, Documentation (VISIO’s) and Records Management • Working in subnetted and NATed TCP/IP network environment. • Backing up and restore Cisco and lucent configuration. • Upgrade Cisco IOS and Lucent firmware • Configuring VOIP gateway (Asterisks and Free PBX). • Configuring PIX and ASA • Configuring Net Sweeper • Tenders, specify hardware equipments that comply with tenders requirements
Technical Support , EgyptNetwork
01 Aug 2004 - 29 Feb 2012
• Install ADSL and SDSL clients connection • Configure all ADSL and SDSL routers • Give full support by phone to the customers • Handel customers problems and follow up with technicians to finish customer problems • fit Point of presence (POP) In central office
English Very Good
Implementing Cisco Unified Communications IP Telephony Part 1 cisco
Cisco Voice over IP cisco
CCNA Cisco Certified Network Associate cisco