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Pearson Education (InformIT)
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Ahmed Alaa El Din Mokhtar

Computer Services Operator

Egypt|Information Technology (IT)
Work Experience
True Computer Services Operator, Stream Global Services
False Technical Support Engineer, Magrabi Agriculture
False Computer Technician, Nile Fresh Produce Processing
Education Faculty of Computers & Informatics
Faculty of Computers & Informatics
B.Sc. Computer Science , Information Technology Department
2001 - 2005
orman , 71.00 %
Computer Services Operator , Stream Global Services
03 May 2010 - Present
•Working as a member of Team in a Company as Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member. •Installing, supporting & problem/troubleshooting of servers including: ISA Servers, Domain Controllers, Print & File Servers, WSUS & SAV server and Domino Mail Servers. •MS-System administrator worked and had experience in service supporting, configuring & windows servers troubleshooting, Active Directory, development of group policies and security templates, file system and user rights permissions. •Work with Active Directory & Group Policy, Managing File and Printer Server and Use Admin Tools. •Using Surf Control Web Filter to control ISA Server 2006 & work with Symantec Antivirus Server. •Working with IBM Lotus Notes Domino 7 by supporting Email Servers to create emails and use Domino 7 tool for the work environment & troubleshooting, Migration email from Lotus Notes client to Microsoft Outlook.
Technical Support Engineer , Magrabi Agriculture
01 Jan 2008 - 08 May 2010
•First level support for all Work applications and all system administration problems. •Work with Active Directory and Group Policy and Managing Access to Resources with Managing and Give Permission. •Building with Install from Scratch and work with Windows Server 2003 / 2008 R2 and work with ISA Server 2006 as Manage and Making Rule for Users. •Make Backup for Servers and User Data using NT-Backup. •Configure and Work with Network Router and wireless Connection.
Computer Technician , Nile Fresh Produce Processing
04 Feb 2006 - 31 Dec 2007
•Managing Active directory, ISA server 2004 and Support number of 80 users •Managing permissions on network resources •Maintaining internet connection •Analysis and Fix Computer Problem and troubleshooting and Installing and upgrading operating systems and update software and network printer. •Insuring data protection using ANTIVIRUS/VIRUS Removal tools. •Managing user accounts and Make Manage for user Documents and Permissions.
Arabic Excellent
English Very Good