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Pearson Education (InformIT)
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Mahmoud Salah Ahmed Kamal

Customs Trace Agent

Egypt|Logistics Manager
Work Experience
False Customs Trace Agent , FedEx
False Customer Service-Retail Agent , FedEx
Education Faculty of Alsun
Shoubra Secondary School
Faculty of Alsun
B.A. Alsun , Computer Science Department
2003 - 2007
Shoubra Secondary School , 95.00 %
Microsoft Office PowerPoint Intermediate
Microsoft Office Excel Professional
Microsoft Office Word Professional
Microsoft Windows Intermediate
Customs Trace Agent , FedEx
30 Jan 2010 - 29 Feb 2012
• Handling all top customers of the company(customer care) in their inquiries. • Coordinating the packages status between the customers and brokers at the airport • Keeping the clients update about their packages • Tracking and tracing inbound /outbound packages • Calculating the rates for the outbound local and international packages • Keep the customers updated with all the clearance procedures according to the Egyptian custom regulating • Inform the customers with the needed paper work , Egyptian regulations for their inbound/outbound packages • Pre-clearance for inbound packages • Handling complain from customer for any mistakes in clearance process
Customer Service-Retail Agent , FedEx
30 Mar 2009 - 29 Feb 2012
Handling all customers calls to provide best service. • Responsible for keeping and updating reports relating to business. • Working on solving any customer problem by direct communication with other departments in order to provide best service and insure customer satisfaction. • Working during previous shifts effectively (ROC agent). • Provide all new available services to the customers (Sales Lead). • Answering all customers inquires concerning all FedEx services. • Following up shipments "inbound & outbound" and local shipments within "duties limitations". • Was responsible for all customers complains as an "extra task" and solve it, then report to FedEx Dubai weekly & monthly report under my managers supervision.
Arabic Excellent
English Very Good
French Fair
Italian Very Good